Sawbridgeworth Osteopathic Clinic
© Neil Mellerick, Sawbridgeworth Osteopathic Clinic 2017

Data Protection

As registered data users we take extreme care to protect the data we hold. The practise is ‘paper free’ in regard to patient records and any temporary notes we write are shredded as soon as they are saved electronically. Our software maintains a full audit trail of every interaction and change of details. All patient data is protected by a series of strong passwords and encryption, and is hosted online by a secure UK medical records company.

Confidentiality

We respect patient confidentiality and will never discuss your case or contact any other party without the express consent of the patient unless commanded by a court order. The nature of our building makes it impossible to fully soundproof the consulting room from the waiting room, but we make strenuous efforts to minimise the risk of breaking confidentiality. As this is a sole practitioner clinic with the office and consulting room combined, we may be unable to discuss personal details or queries on the telephone if another patient is present. In such cases we will offer to call you back at a convenient time. To avoid interruptions to a consultation we may not answer the phone in the middle of a session. Routine calls are best made on the hour or half hour, between appointment sessions.

Diversity

We respect and welcome patients from a range of religious, ethnic and social backgrounds. As a ‘single practitioner’ clinic we cannot offer a female osteopath, but if religion or personal preference requires this, we can recommend alternative clinics with female staff. If English is not your first language you are welcome to ask a friend or relative to accompany you as an interpreter.

Modesty

Osteopathy relies on the accurate observation and assessment of the whole human frame. As such, patients are usually requested to remove clothing to permit this observation particularly during the initial assessment visit. At subsequent visits we will take care to only ask you to disrobe as far as necessary to permit the treatment to proceed. If you feel at all ill at ease with the extent to which you are asked to undress, please let us know; we will always respect a request for modesty and can provide a gown, or work within your personal preference. Please feel free to ask a friend or relative to accompany you if desired

Complaints

We trust that your experiences will fully match your expectations of our communication and professionalism. In the event that you are unhappy about any aspect of our service or your response to treatment, please contact us at your earliest opportunity to discuss your concerns. We welcome contact by phone, letter or email, and we aim to respond to all communication within one working day. If we are unable to resolve your issue we can advise on further courses of action open to you.

Health and Safety

Our building is a 200 year old, Grade II listed barn, so not built to current health and safety standards; however we take care to maintain it in good condition. There are no low beams or trip hazards. Lighting is all recessed and cables are well concealed

Infection Control

All hard surfaces are cleaned daily with antibacterial and antiseptic wipes. Flooring and carpets are cleaned regularly and sanitary ware is cleaned and disinfected daily. The treatment couch is covered with a full sheet of disposable paper, changed for each patient and is swabbed with alcoholic disinfectant wipes at the end of each day. Practitioners have the use of both soap and water, and alcoholic hand cleansing.

Disabled Access

We are situated in an accessible courtyard off the main street of Sawbridgeworth. The public car park with disabled parking is within 50m but disabled patients may park in the courtyard with prior notice.  We have a flat access and the practice is on the ground floor. Our toilet is not fully disability equipped but we can ensure sufficient privacy when required. Please note the front door is not wide enough to accommodate a double buggy.

Private Health Insurance

We are registered with the majority of private health insurers including Aviva, AXA PPP,  CIGNA, Exeter Friendly, Prudential, Simply Health and WPA. Unfortunatley we are unable to recognise BUPA patients due to BUPA refusing to fully cover payments for osteopathic treatment. Most insurers require a claim to be pre authorised and most will require a GP referral. Once you are in possession of an authorisation code, we will bill the insurance company directly.

Fees

Current fees are £40 per session. We do not charge extra for the initial consultation which is longer than ongoing treatment sessions. Having kept the current fee since 2014, we will be increasing to £44 from August 2017. We accept cash, credit cards, debit cards and American Express cards.
Sawbridgeworth Osteopathic Clinic
© Neil Mellerick 2017

Complaints

We trust that your experiences will fully match your expectations of our communication and professionalism. In the event that you are unhappy about any aspect of our service or your response to treatment, please contact us at your earliest opportunity to discuss your concerns. We welcome contact by phone, letter or email, and we aim to respond to all communication within one working day. If we are unable to resolve your issue we can advise on further courses of action open to you.

Confidentiality

We respect patient confidentiality and will never discuss your case or contact any other party without the express consent of the patient unless commanded by a court order. The nature of our building makes it impossible to fully soundproof the consulting room from the waiting room, but we make strenuous efforts to minimise the risk of breaking confidentiality. As this is a sole practitioner clinic with the office and consulting room combined, we may be unable to discuss personal details or queries on the telephone if another patient is present. In such cases we will offer to call you back at a convenient time. To avoid interruptions to a consultation we may not answer the phone in the middle of a session. Routine calls are best made on the hour or half hour, between appointment sessions.

Disabled Access

We are situated in an accessible courtyard off the main street of Sawbridgeworth. The public car park with disabled parking is within 50m but disabled patients may park in the courtyard with prior notice.  We have a flat access and the practice is on the ground floor. Our toilet is not fully disability equipped but we can ensure sufficient privacy when required. Please note the front door is not wide enough to accommodate a double buggy.

Modesty

Osteopathy relies on the accurate observation and assessment of the whole human frame. As such, patients are usually requested to remove clothing to permit this observation particularly during the initial assessment visit. At subsequent visits we will take care to only ask you to disrobe as far as necessary to permit the treatment to proceed. If you feel at all ill at ease with the extent to which you are asked to undress, please let us know; we will always respect a request for modesty and can provide a gown, or work within your personal preference. Please feel free to ask a friend or relative to accompany you if desired